Customer Refunds

The following presumes that you are viewing either the POS Summary or POS Details screen.

Refunds can be processed in Bookmine against existing sales. The items are returned to stock and the user can be either paid out or a credit raised against them to be used on any future debt.

From the Main or Details POS interface Click the All other Trans (F8) button and select Refund. You are prompted for the original docket id. The Refund interface is displayed showing the list of items in the original sale.

Any item can be refunded against by clicking on the item to select it and then clicking the down arrow (1a). You are prompted for the amount to refund and whether to return the item to stock (in mail order mode this may not be appropriate as the refund may be due to the item being lost in the post). Also, the amount refunded can differ from the original sale price.

When all items to be returned have been added, the Refund can be finalised using the “Process Adjustment” button. At this stage a General Credit can be raised, if the initial sale was linked to a customer, or paid out as required. If paying out you are prompted for the payment method.